Miss Stacey's "Mind Your Manners!"
A Guide to Daily Etiquette

By: Stacey A. Steinkopf

Home Back to the Beginning

Dating Who initiates? Who plans? Who pays?

Kids Children need manners to!

Netiquette Guidelines for Communication On-Line

Tipping Who receives tips? How much?

Telephone

Telephone manners are very important. Your voice over the phone is often the first or only impression a person receives of you and the people you represent.

Telephone Talking Tips:

• Speak slowly and clearly. Do not chew gum, eat, or drink while you are talking on the phone.
  
• Be friendly, but do not waste time. Get to the point of the call.
  
• Turn off background noise such as the radio or television.
  
• End the conversation with a courteous comment such as "Thank you" or "Good-bye".
  

When placing a call:

• Identify yourself
  
• If the person you are calling sounds busy, ask if you can call back at a more convenient time.
  
• If you want your call returned, give your name, your telephone number, and a time when you can be reached.
  

When answering a call:

• Try to answer by the second or third ring.
  
• Keep note-taking materials near your telephone.
  

Writing Telephone Messages:

• WHO is the message for? WHO is the message from?
  
• WHAT is the message?
  
• WHEN was the message taken?